Refund and Returns Policy
UID Business Services — Tas-heel Center & Taw-jeeh Hall
Cancellation &
Refund Policy
We believe in complete transparency. This policy outlines the terms and conditions governing work cancellations and refund eligibility for all services processed through government portals on your behalf.
Section 01
Policy Overview
This cancellation and refund policy applies to all government-related services submitted through MOHRE, GDRFA, DED, and any other government portal on behalf of the customer.
Scope of This Policy
This policy governs all transactions processed by UID Business Services operating as Tas-heel Center & Taw-jeeh Hall (tas-heelcenter.ae). It covers service requests submitted to, but not limited to, the following government portals:
- MOHRE — Ministry of Human Resources and Emiratisation
- GDRFA — General Directorate of Residency and Foreigners Affairs
- DED / DET — Department of Economy and Tourism (Trade Licence)
- ICP — Federal Authority for Identity, Citizenship, Customs & Port Security
- FTA — Federal Tax Authority (Corporate Tax & VAT)
- Any other UAE government portal used to process your application
Important: By availing our services, the customer acknowledges and agrees
to the terms outlined in this Cancellation & Refund Policy. All refunds are subject
to government portal refund eligibility and processing rules.
Section 02
Cancellation of Submitted Applications
Once an application has been submitted to a government portal, the following rules apply.
Portal-Based Refund Principle
Once work has been applied on any government portal — including MOHRE, GDRFA, DED, or any other government entity — and the customer subsequently requests to cancel the application and no longer requires the service to be completed:
- The refund amount shall be strictly based on the portal's own refund policy.
- Whatever amount is refunded by the respective government portal (MOHRE, GDRFA, DED, etc.) will be returned to the customer in full.
- UID Business Services' own service/typing charges for work already performed are non-refundable once the application has been submitted to the portal.
- If the government portal issues zero (0) refund for a cancelled application, no government fee refund can be provided to the customer.
Please Note:
Each government portal has its own cancellation and refund rules. UID Business Services does not
control the refund amount or timeline set by government entities. We will process whatever
refund the portal returns — no more, no less.
Section 03
Approved Applications —
Non-Refundable
Applications that have been approved by the government portal are generally not eligible for refund.
No Refund After Approval
If an application has been submitted to and approved by the respective government authority, in most cases the application cannot be reversed and therefore no refund request can be processed. This includes, but is not limited to:
- Visa applications that have been approved and entry permits issued
- Trade licence applications approved by DED/DET
- Emirates ID applications processed and approved by ICP
- MOHRE work permits that have been approved and issued
- Medical fitness tests completed and results issued
- Tax registration certificates issued by FTA
- Any other government transaction where the final output has been delivered
Non-Refundable:
Once an application has been approved and the government authority has completed processing,
no refund will be issued for government fees or service charges — as the
work has been fully executed. Exceptions apply only for Warranty Deposits and Family Visa
Holding Deposits as described in Sections 4 and 5 below.
| Application Status | Government Fee Refund | Service Charge Refund |
|---|---|---|
| Not yet submitted to portal | Full Refund | Full Refund |
| Submitted — Pending approval | Portal-based refund only | Non-refundable |
| Approved by government | Non-refundable | Non-refundable |
| Warranty Deposit (held) | Refundable — see Section 4 | N/A |
| Family Visa Holding Deposit | Refundable within 60 days — see Section 5 | N/A |
Section 04
Warranty Deposit
Refund
Government warranty deposits are refundable upon completion or cancellation of the related application.
Warranty / Guarantee Deposit Policy
Certain government applications require a warranty deposit (also referred to as a guarantee deposit) to be paid at the time of submission. These deposits are held by the government department and are eligible for refund under the following conditions:
- The refund will be processed at the end of the application or once the related transaction is finished / completed, as specified on the department receipt.
- The customer must provide a valid IBAN (bank account number) for the refund transfer.
- The refund will be credited to the same IBAN registered under the customer's name.
- The refund amount and timeline are as mentioned on the original receipt issued by the government department at the time of deposit.
- UID Business Services will facilitate the refund request on behalf of the customer, but the actual processing timeline depends on the government department.
How to Claim:
To request a warranty deposit refund, please visit our office or contact us via WhatsApp
with your original receipt, transaction reference number,
and your IBAN details. We will submit the refund request to the relevant
government department on your behalf.
Section 05
Family Visa Holding —
60-Day Refund Window
Family visa holding deposits have a strict 60-day refund window. All related actions must be completed within this period.
Family Visa Holding Deposit — Terms & Conditions
When a family visa application is placed on hold, a holding deposit is collected. The customer may request to unhold the application and receive a refund of the deposit, subject to the following conditions:
- The customer must request the unhold and refund within 60 days from the date the application was placed on hold.
- All related applications and processes must be completed within this 60-day window.
- The refund will be credited to the same IBAN (bank account) provided by the customer.
- After the 60-day period expires, the holding deposit may no longer be eligible for refund, as per government department rules.
- The refund timeline is subject to the government department's processing schedule.
60-Day Deadline:
The 60-day refund window is strictly enforced. If the customer fails to
request the unhold and refund within 60 days of the holding date, the deposit may be
forfeited as per the government department's policy. Please act promptly.
Within 60 Days
✓ Eligible for Refund
Request unhold + provide IBAN → Refund processed to your bank account.
All applications related to the holding must be completed within this window.
After 60 Days
✗ Not Eligible for Refund
The deposit may be forfeited per government department rules.
UID Business Services cannot override government holding policies.
Section 06
Service & Typing
Charges
UID Business Services' own fees for typing, translation, and processing work.
Non-Refundable Service Charges
UID Business Services charges a service fee for processing, typing, translation, and administrative work performed on behalf of the customer. These charges cover the labour and expertise involved in preparing and submitting applications.
- Before portal submission: If you cancel before we submit to any government portal, both service charges and government fees are fully refundable.
- After portal submission: Service and typing charges are non-refundable, as the work has already been completed and submitted.
- After approval: No refunds will be issued for any fees — government or service charges.
Section 07
How to Request a
Refund
Refund Request Process
To initiate a cancellation and refund request, please follow these steps:
- Step 1: Contact our office in person, via phone (600 5000 88), or via WhatsApp.
- Step 2: Provide your original receipt and transaction reference number.
- Step 3: State your reason for cancellation and refund request.
- Step 4: Provide your valid IBAN (must be under the customer's name) for bank transfer refunds.
- Step 5: Our team will review the application status, confirm eligibility, and process the refund accordingly.
- Step 6: Refunds are typically processed within 7–14 business days after confirmation, subject to government portal processing times.
Refund Method: All eligible refunds will be transferred via bank transfer
to the customer's IBAN. Cash refunds are not available. The IBAN must belong to the same
customer who made the original payment.
Section 08
General Terms
Additional Terms & Conditions
- UID Business Services acts as an authorised service centre (Tas-heel / Taw-jeeh) and submits applications on behalf of customers to government portals.
- We do not control government portal decisions, processing timelines, or refund amounts. All government-related refunds are at the sole discretion of the respective authority.
- Government fee changes: If a government authority changes its fee structure after your payment but before submission, we will inform you and adjust accordingly.
- Application rejection: If a government portal rejects an application, the government fee refund (if any) depends entirely on the portal's rejection refund policy.
- Disputes: Any disputes arising from this policy shall be governed by the laws of the United Arab Emirates and settled through the competent courts of Dubai.
- UID Business Services reserves the right to update this policy at any time. The latest version will always be available on our website.
Disclaimer: Government fees, refund policies, and processing durations are subject to change based on UAE government updates. UID Business Services is not liable for changes made by government entities after your application has been submitted. We recommend confirming critical details through official government channels.
Data Protection: Your IBAN and personal details provided for refund processing are handled in strict confidence and used solely for the purpose of processing your refund. We do not share your banking information with any third party.
Need Help with a
Cancellation or Refund?
Our team is here to assist you. Reach out via WhatsApp or call us during business hours — we'll guide you through the process.
Available during business hours · Mon–Fri 9 AM – 5 PM · Sat 9 AM – 2 PM